BenQ Reviews

Bought a new SW2700 PT monitor on line from Amazon in September 2020. Monitor would flicker and I had a hard time getting it to be bright. I thought it was the cable and replaced that. Thought it was the computer. Replaced that. Well it's their monitor! Amazon wouldn't help me since it had been over a month, but I'm still in factory warranty. GOOD LUCK!. Customer service will answer your call. . . .maybe. First guy I talked to asked for the receipt and a picture of what the problem was. OK done. one week goes bye. Called again. I can't tell you the joy of being first in the que and no one answers . . .EVER. Finally got a hold of another guy , who said that yes I will need to return it and they will ship out a new one. That was last week. It's now December and I'm still waiting for a ROI ( Return Authorization Instruction). This is not a good company to do business with. Be warned.

I'd avoid Benq monitors. They are supposed to be photographic media quality but you need equipment to calibrate them that costs more than the monitor. You can do a decent job with the basic monitor controls, but it's not great. However, the absolute killer is that, when connected to my MacBook, the monitor continually drops off and I have to restart the computer. I know there are supposed to be plenty of quick fixes for this problem - which everyone has. But believe me, I've tried them all and they don't work. I waste hours of my life restarting my MacBook and relocating the documents and webpages I was using. I would never buy one again.

BenQ PD2720U 4K monitor. Amazing display and competitive price - there are some retailers out there charging substantially more for the same product from the manufacturer! Strange but true.
Display arrived promptly within a week. Quality is extraordinary. 'Display Pilot' software changes colour profiles on the fly, amazing stuff, requires update for Mac unfortunately. Email to BenQ and work-around version of software provided within couple of days.
So far, I'm impressed with everything except the software, Display Pilot update for macOS 11.0.1 urgently required please guys. Apart from that I'm knocked out. Well done!

The most unhelpful customer services team and very bad company for our planet. I rang the customer services team to report an issue with a Brand new monitor / screen that I bought less than 2 months ago, instead of trying to help me, the lady fobbed me off and told me to buy a new one as a replacement - I felt as if I was bothering her and ended up buying another monitor form a competitor! What a shame especially given that I wanted to do the right thing and get it repaired instead of polluting our planet with screens that break within 2 months of use- disappointed!!!

First call to custom service was positive, and I was promptly emailed asking for next steps. After sending all requested info, I waited, then followed up, then waited, and called again.
My second call had me queued to wait for 2 minutes with no one in front of me. That then became 6 minutes with 2 people in front, then 7 minutes with 2 people in front. Now I have 3 people in front and a 9 minute wait.
Actually, now my call has been dropped by Benq. After having me wait, and relegating me to sub-customer status, they've given me the customer service equivalent of the middle finger.
For the life of me, I've never been bumped off while in line waiting for customer service. It's attrocious and a travesty to customers that pay top $$ for an item that breaks under warranty, and then cannot get it fixed.

I purchased a refurbished HT3550 from BenQ Direct mid-August. The unit I received has a focus uniformity defect where the top of the screen is out of focus when the bottom is in focus. I called BenQ customer support the following week to report the issue and was told to send a video of the issue. I sent the video that same day but received no response. I followed up twice by email with no response before calling the following week. I was told to fill out a form for the return process, which I filled out and emailed that same day. Since then, I have called twice and emailed 3 times and nothing has happened. The fact that customer support has been so unresponsive for a 1200 dollar item is frankly ridiculous. If you are buying a projector from BenQ, consider purchasing through Amazon or another vendor that allows you to easily return a defective unit.

I bought a monitor of a friend which was still fairly new and I started to get some glitching.
Monitor is still under warranty and I have the invoice with the serial number. I spoke to someone from BenQ call centre and they were very rude and arrogant.
They will not cover the minor issue under Warranty as I didn't physically buy the product.
Will be replacing my monitors with another brand.

Had a really bad experience. They made me waste my time. I ordered the refurbished BenQ HT2050A from benqdirect ebay, which I never got. At the time of order there were 6 available. I waited about 7 days for the time frame delivery period, but never received it. I contacted them through ebay about my projector and two day later they contacted me saying that they were out of stock and that they didn’t know when they would have it available. It bothers me that they waited 9 days to let me know about the situation and that’s because I requested the information, otherwise it would have taken longer for them to let me know. Also they took about another week to give me a refund.

From the first phone call to the return of our BenQ1070 projector every interaction with the support team was pleasant and reassuring. They recommended replacing the bulb and after we tried that and it still didn't work we ended up sending it in for repair. It came back as scheduled and works beautifully now! The picture seems sharper and colors more vibrant than ever! We LOVE our BenQ and highly recommend anything BenQ!!!! Thank you! Thank you! Thank you! Let's stay safe for each other! Pass on the love.